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Spingreen Casino Terms and Conditions

These Terms and Conditions govern your use of our platform at spingreen-aud.com. Please read them carefully before you register, deposit or play.

Accepting Our Terms

When agreement takes effect

By creating an account with us you confirm that you have read, understood and accepted these Terms and Conditions in full. Agreement takes effect the moment you complete registration and remains in force for as long as your account stays open.

  • 1. If you do not accept any clause, you must not register or use our platform.
  • 2. By ticking the acceptance box at sign-up you enter a binding agreement with Spingreen N.V. as the platform operator.
  • 3. Continuing to play, deposit or claim bonuses after we publish changes means you accept the updated terms.
  • 4. These terms apply alongside our Privacy Policy and any specific bonus rules published on the relevant page.

Who May Register

You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, to open an account. We are licensed in Curaçao (licence OGL/2024/452/0687) and we do not accept players from restricted territories, including the United States, the United Kingdom, the Netherlands, France, Spain, Belgium, Sweden, Denmark, Lithuania, Latvia and Estonia.

  • 1. One account per person, per household, per IP address and per payment method. Duplicate accounts are closed and related balances may be voided.
  • 2. You must provide accurate, current personal details at registration and keep them up to date.
  • 3. We run identity verification (KYC) before your first withdrawal: a government-issued ID, proof of address dated within 3 months and proof of your payment method. Verification takes up to 48 hours.
  • 4. It is your responsibility to check that online gambling is lawful where you live.

Deposits and Withdrawals

Payment rules

We accept deposits from 20 AUD via PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, bank transfer and the cryptocurrencies Bitcoin, Ethereum, Litecoin, Tether and Dogecoin. Withdrawals start from 30 AUD and are capped at 8,000 AUD per day, 32,000 AUD per week and 80,000 AUD per month.

  • 1. We process withdrawal requests within 24 hours of receiving complete KYC documentation.
  • 2. We charge no fees on our side; your bank or payment provider may apply its own charges.
  • 3. Withdrawals must generally return to the same method used to deposit.
  • 4. An account with no login, deposit or wager for 12 consecutive months is considered dormant. We may charge a reasonable administrative fee on dormant balances after notifying you, and accounts dormant for a further period may be closed with any balance returned to you where legally possible.

Bonus Rules You Accept

Every bonus we offer, including welcome offers, reloads, cashback and tournament prizes, carries its own rules published on the promotion page. Those specific rules form part of these terms. The general principles below apply unless a promotion states otherwise.

  • 1. Bonus funds must be wagered the stated number of times before winnings become withdrawable; unused bonuses and winnings from them expire after the validity period shown on the offer.
  • 2. While a bonus is active, the maximum permitted bet is limited; bets above the cap may void the bonus and associated winnings.
  • 3. Some games contribute less than 100% toward wagering, and certain games are excluded from bonus play entirely. Check the contribution table on the promotion page.
  • 4. One bonus per person, household or shared device. Stacking promotions, redeeming a bonus in a duplicate account or deliberately breaching offer rules is bonus abuse.
  • 5. We may cancel, adjust or reclaim any bonus or winnings obtained through misuse, error or fraudulent play.

Conduct We Prohibit

Fair play is a condition of your access to our platform. Any attempt to gain an unfair advantage, exploit a technical flaw or misrepresent your identity is a material breach of these terms.

  • 1. Fraud, chargebacks and deposit disputes raised with your bank after playing are prohibited; we may recover the disputed amount from your balance.
  • 2. Multi-accounting to multiply bonuses or evade limits is prohibited.
  • 3. Collusion, chip dumping, exploiting software errors or using automated tools, bots, scripts or artificial intelligence to play is prohibited.
  • 4. Masking your location with a VPN, proxy or similar tool to appear in a permitted jurisdiction is prohibited. We use geo-verification and reserve the right to request additional proof of location.
  • 5. Breach of this clause lets us suspend the account, void wagers and withhold balances pending investigation.

Your Right to Set Limits

Tools and our obligations

You control how you play. Our responsible gaming tools let you set daily, weekly and monthly deposit and loss limits, activate session time reminders, take a cool-off break or self-exclude for any period from 24 hours to permanent. Contact support or Gambling Help Online on 1800 858 858 if gambling stops being fun.

We take our side of this duty seriously. Where play patterns suggest possible harm, we may contact you, apply protective limits or, in serious cases, suspend the account. Self-exclusion requests take effect immediately once confirmed, and we will close marketing channels linked to your account. During an exclusion period we will not knowingly let you re-register.

Closing Accounts and Disputes

You may close your account at any time by contacting our support team; closure takes effect once any pending wagers and verification checks are settled, and any withdrawable balance is returned to you. Complaints go first to our live chat or [email protected], and we aim to respond within a reasonable period and to resolve matters at this stage.

If a dispute is not resolved to your satisfaction, you may escalate it to the Curaçao licensing authority. These terms are governed by the laws of Curaçao, and its courts have jurisdiction, without prejudice to mandatory consumer rights in your country of residence.

How We Update Terms

We may amend these Terms and Conditions at any time to reflect changes in law, our licence conditions or how we run the platform. The current version is always published on this page with a revision date. We will notify registered players of material changes by email or an in-platform message at least 7 days before they take effect, unless a change is required immediately by law or the regulator.

If you continue using our platform after a change takes effect, the updated terms apply to you. If you disagree with a change, you may close your account before the effective date and the prior terms will govern the closure.

Frequently Asked Questions

How old do I need to be to play at Spingreen Casino?

You must be at least 18, or the higher legal gambling age in your jurisdiction, and you must not reside in a restricted country.

Why do I need to verify my identity before a withdrawal?

We are required to confirm your identity before releasing funds. You provide a government ID, recent proof of address and proof of your payment method, and we complete checks within 48 hours.

Can I open a second account to claim another welcome bonus?

No. One account per person is permitted, and a duplicate account opened to claim extra bonuses counts as bonus abuse and may be closed with winnings voided.

How do I self-exclude from the platform?

Contact our support team and choose a period from 24 hours to permanent. The exclusion applies immediately, and we close associated marketing messages to your account.

What happens if I do not use my account for a long time?

After 12 months without a deposit or wager the account becomes dormant. We notify you before any administrative fee applies and may close it after a further dormant period.