Contact the Spingreen Casino support team
Our care team is on deck around the clock. Whether it is a stuck withdrawal, a KYC document question or a bonus query, you can reach a real person within minutes.
How to reach us
Live chat
Open the chat window in the bottom right corner of any page on spingreen-aud.com, type your name and question, and a support agent joins the conversation. Average wait time is under 2 minutes, and the service runs 24 hours a day, 7 days a week, including public holidays. Chat keeps a transcript, so you can scroll back to earlier answers without asking twice.
Write to [email protected] for anything that needs documents, screenshots or a detailed answer. We reply within 0 to 24 hours, and most messages get a first response within 4 hours. Attach your account ID or the email registered with your account so we can find you faster.
| Channel | Availability | First response |
|---|---|---|
| Live chat (bottom right of every page) | 24/7 | Under 2 minutes |
| Email [email protected] | 24/7 inbox | Within 4 hours, max 24 hours |
Languages we support
Our agents answer in English, Deutsch, Français and Español, matching the four interface languages of the site. Pick your language in the chat window before you start typing.
What we can help with
Everyday questions we solve
Around 80 per cent of tickets fall into a handful of categories, and each one has a dedicated workflow on our side. When you tell the agent your topic up front, we route your message straight to the right specialist.
- Account issues: registration hiccups, password resets, changing personal details, closing an account.
- KYC verification: which documents to send, why a proof of address was rejected, status checks. Verification of standard submissions finishes within 48 hours.
- Deposits and withdrawals: missing PayID or card payments, crypto transaction IDs, the 30 AUD minimum withdrawal, and our daily cap of 8,000 AUD. Ewallet and crypto payouts clear in 0 to 24 hours.
- Bonuses: the 100 per cent welcome offer up to 3,200 AUD with 100 free spins, the 35x wagering requirement, Friday reload bonuses, weekly cashback up to 800 AUD and tournament entries.
- Technical problems: a game not loading, a frozen bonus round, mobile browser issues on iOS or Android.
- Responsible gambling: setting deposit or loss limits, session reminders, cool-off periods and self-exclusion from 24 hours up to permanent closure. We also point you to Gambling Help Online on 1800 858 858.
Check these before you write
Quick checks that save time
Half of all tickets resolve without an agent once the player checks three things on their own. Run through this short list before you open the chat window.
- FAQ page: answers on bonuses, wagering, payment limits and verification sit under Help in the site menu.
- KYC status: your profile page shows whether your ID, proof of address (up to 3 months old) and proof of payment method have been approved.
- Transaction history: every deposit and withdrawal, with timestamps and amounts, is listed in the cashier section. If a deposit has not landed, note the exact time and amount so we can trace it.
- Active bonuses: check the bonus tab for wagering progress before asking why a withdrawal is pending.
What to include in your message
Send us your account ID, the date and time of the issue, the amount involved and a screenshot if something looks wrong on screen. With those four details, our agents usually resolve payment and verification questions in a single reply.
Formal letters and partnerships
Company correspondence
Spingreen Casino is operated by Spingreen N.V., licensed in Curaçao under licence number OGL/2024/452/0687. For formal complaints or legal correspondence, post to our registered office or email [email protected] with the subject line marked Formal Complaint; those messages go to the compliance desk and receive a written answer within 15 business days.
Press and partners
Media outlets, affiliate partners and business developers should not use the player support address. Write to the partnerships team through the contact form in the site footer marked Partners, and we respond within 2 business days.
Frequently Asked Questions
How fast is live chat at Spingreen Casino?
The chat window sits in the bottom right corner of every page and is staffed 24/7. An agent typically joins within 2 minutes.
Which email address do I use for support?
Send your message to [email protected]. Include your account ID, and expect a reply within 4 hours, or 24 hours at most.
Can I call support by phone?
We do not offer phone support. Live chat and email cover every request, and chat transcripts keep a record of each answer.
How long does KYC verification take?
Once you upload your government-issued ID, proof of address and proof of payment method, verification takes up to 48 hours. Your profile page shows the current status.
Who do I contact about responsible gambling limits?
Message support via chat or email and we will set deposit limits, loss limits, session reminders, cool-off periods or self-exclusion for you. Free confidential help is also available at Gambling Help Online, 1800 858 858.