Gambling That Stays Fun

Gambling at Spingreen Casino should stay a leisure activity you control, full stop. This page explains every limit, reminder and exclusion option on your account, plus where to find free, confidential help in Australia if play stops feeling like a choice.

How We Look After You

We take player wellbeing as seriously as we take payouts, and we build it into the platform rather than leaving it to willpower. Licensed in Curaçao (OGL/2024/452/0687), we monitor account behaviour for patterns linked to harmful play, such as sharp deposit spikes after losses or long overnight sessions, and we reach out privately when we spot them.

Reality checks appear on your screen at intervals you choose, showing time played and net result for the session. Our support team trains in responsible gambling handling, and any conversation you have with them about limits or exclusion stays confidential and never affects your withdrawals.

Warning Signs to Watch

Signals worth acting on

Problem gambling rarely announces itself. It builds quietly, so we would rather you knew the early markers than met them unprepared. If any of the following feel familiar, that is information, not a verdict.

• Chasing losses: increasing bets or deposits to win back money already lost.
• Hiding your play from family or friends, or lying about time spent gambling.
• Borrowing money, using credit cards or dipping into essential savings to gamble.
• Gambling to escape stress, low mood or anxiety rather than for entertainment.
• Irritability or restlessness when you try to cut down or stop.
• Losing track of time and gambling for far longer than you planned.
• Neglecting work, study, sleep or relationships because of gambling sessions.
• Repeated failed attempts to stop or set limits that keep getting raised.

Tools You Control

Limits and reminders on your account

Every tool below is live in your account settings right now, and each one takes effect immediately. Set them before you need them, because that is when they work best.

• Deposit limits: cap what you can deposit per day, week or month, set under Account, then Limits.
• Loss limits: a hard ceiling on net losses over a chosen period, so a bad night cannot snowball, also under Limits.
• Wagering limits: restrict total stakes per session or day, configurable in the same menu.
• Session time limits: automatically log you out after a set duration of continuous play.
• Reality checks: on-screen pop-ups at 15, 30 or 60 minute intervals showing time played and net result.
• Cooling-off periods: a temporary break from 24 hours to 30 days during which deposits and play are blocked, activated via My Account, then Responsible Gaming.
• Self-exclusion: a binding, longer-term block on your account, described in detail below.

How Self-Exclusion Works

Durations, balances and reactivation

You can request self-exclusion through your account settings or by emailing [email protected] at any hour, and our team processes it within 24 hours. Available durations are 24 hours, 7 days, 30 days, 6 months and permanent.

During exclusion you cannot log in, deposit or place any wager, and marketing emails stop. Your remaining balance is safe and withdrawable at any time: just contact support and we will process the withdrawal manually, usually within our standard 0 to 24 hour window. Open bets already placed stand until settled, and winnings return to your balance for withdrawal as normal.

Short exclusions of 7 or 30 days lift automatically at expiry. For a 6-month exclusion you must contact support at least 7 days before the end date if you want it lifted, and we apply a mandatory 24 hour cooling period after any reactivation request so the decision gets a night's sleep. Permanent exclusions are irreversible, so we will always confirm your wishes clearly before locking one in.

Keeping Underage Players Out

Age verification and parental controls

Gambling at Spingreen Casino is strictly 18 and over, with no exceptions. Our KYC process requires a government-issued ID before your first withdrawal, and we run verification checks that can suspend accounts where age cannot be confirmed.

We also ask parents to act at home, because no casino control replaces supervision. Keep login details private, never gamble with children watching, and consider parental control software such as Net Nanny, Qustodio or CyberPatrol, which can block gambling sites across all household devices.

Free Help Across Australia

Independent, confidential services

Self-help tools are one layer; talking to someone is another. These Australian services are free, confidential and independent of us, and using them will never affect your account.

Whether you want a friendly game of live roulette, a few spins on the slots or the crash games we run, the services below exist so that choice stays yours.

• Gambling Help Online, 1800 858 858, available 24/7, gamblinghelponline.org.au
• Lifeline Australia, 13 11 14, 24/7 crisis support, lifeline.org.au
• Gamblers Anonymous Australia, peer support meetings, gamblersanonymous.org.au

Support services at a glance

Talk to Our Support Team

Reaching us

Our live chat runs 24/7 and our agents can set or change limits on the spot, no questions asked. For anything sensitive, email [email protected] with the subject line Responsible Gaming and a dedicated team member will respond with the same confidentiality we apply to all account matters.

Ask for help early, not late. Raising your hand for a deposit cap or a week off costs you nothing except the money you did not want to lose anyway, and we will never make that conversation feel like a judgement.

Frequently Asked Questions

Can I withdraw my balance during self-exclusion?

Yes. Email [email protected] and we will process your withdrawal manually within our standard 0 to 24 hour window, without lifting the exclusion.

How quickly do deposit limits take effect?

Immediately. Limits set under Account, then Limits apply the moment you confirm them. Lowering a limit is instant, while raising one may require a waiting period.

Will setting limits affect my withdrawals or bonuses?

No. Responsible gambling settings have no impact on withdrawal speed, pending bonuses or your loyalty tier.

Is a permanent self-exclusion reversible?

No. Once a permanent exclusion is confirmed it is irreversible, so our team will always verify your wishes clearly before applying it.

Who can I call for free confidential help in Australia?

Gambling Help Online on 1800 858 858, available 24/7, or Lifeline on 13 11 14 for crisis support. Both are free and independent of the casino.