Our AML and Verification Policy, Explained Plainly
This page sets out how we verify who you are, how we monitor deposits and withdrawals, and what we do under the anti-money-laundering rules of our Curaçao licence (OGL/2024/452/0687). We keep the language plain because a policy you cannot read is a policy that helps no one.
Our Commitment to AML Rules
Spingreen Casino operates under licence OGL/2024/452/0687 issued by the Curaçao Gaming Control Board. Under that licence we must maintain a full anti-money-laundering and counter-terrorism-financing programme, and we treat this as an operating requirement, not a box-ticking exercise.
Our programme covers three layers: customer due diligence at onboarding and withdrawal, ongoing monitoring of every transaction on our platform, and mandatory reporting of suspicious activity to the relevant authority in our licence jurisdiction. We do not accept deposits from third parties, and we do not return funds to any account other than the one they came from.
When We Verify Your Account
Verification points
We verify you at three points. First, at registration, we screen your details against sanctions and politically-exposed-person lists. Second, before your first withdrawal, we require full identity verification. Third, at any point your activity reaches thresholds set by our AML risk framework, we may request refreshed documents.
The documents we ask for are the same ones you would show a bank, and nothing more.
- Government-issued photo ID: passport, driver licence or national ID card, valid and legible on all four corners
- Proof of address: a utility bill, bank statement or tenancy agreement issued within the last 3 months showing your name and residential address
- Proof of payment method ownership: a photo of the card (first six and last four digits visible, middle digits and CVV covered), a screenshot of your e-wallet account page, or a crypto wallet address confirming ownership
- Processing takes up to 48 hours from the moment we receive complete, legible documents
How Verification Works, Step by Step
We run verification through a secure document portal inside your account, so nothing travels by email unless you choose to write to [email protected]. Documents are encrypted in transit and at rest, stored on access-controlled servers, and visible only to compliance staff who need them for a specific check. We never share them with third parties for marketing purposes.
- Open the Verification section of your account and select the document type you are uploading
- Photograph or scan the document so all four corners, your full name and the expiry date are visible
- Upload the file through the portal; jpg, png and pdf up to 10 MB are accepted
- We confirm receipt immediately and review within 48 hours
- You receive an email and an in-account notification with the outcome; if a document is rejected, we tell you exactly why and what to resubmit
When We Ask About Source of Funds
For most players, a photo ID and a utility bill are the end of it. A source-of-funds request is triggered by our AML risk indicators, most commonly a single withdrawal above an internal threshold we do not publish, a pattern of deposits that sits outside the profile your account has built up, or a hit on a screening list that requires clarification.
When we do ask, you will need to show where the money wagered came from: payslips, a tax return, a bank statement covering several months, a sale contract for an asset, or an inheritance or dividend statement. These documents let us confirm the funds are lawfully yours, which protects both you and our platform from being used as a laundering channel.
How We Monitor Transactions
Every deposit and withdrawal on our platform passes automated screening for structuring, rapid deposit-withdrawal cycling, use of multiple payment instruments by one account, and inconsistencies between your stated profile and actual play. Flags raised by the system go to our compliance team for manual review, and unusual patterns can pause a withdrawal until the review closes.
Withdrawals must return by the same method used to deposit, up to the amount you deposited with that method. Any surplus above that goes to a method you own and have verified. Limits are 8,000 AUD per day, 32,000 AUD per week and 80,000 AUD per month, with withdrawals processed within 0-24 hours once checks clear. We charge no fees; some bank transfer fees may apply from your bank's side.
| Check | What we look for | Effect on you |
|---|---|---|
| Deposits | Third-party funding, mismatched names on payment instruments | Deposit returned to source account |
| Withdrawals | Same-method rule, structuring under thresholds, source-of-funds flags | Withdrawal held until review closes |
| Ongoing | Sanctions and PEP list screening, profile drift | Document refresh request |
If Verification Fails or Stops
If a document is illegible, expired or inconsistent, we reject it and tell you which specific detail failed, and you can resubmit. If you do not complete verification within 30 days of our request, we suspend your account: no further deposits, no play, and pending withdrawals are held rather than cancelled, so you lose nothing you have already won.
If we find evidence of false identity, use of someone else's payment method, or deliberate structuring to evade thresholds, we close the account permanently, forfeit any bonus balances, and report the matter to the authorities in our licence jurisdiction. Funds confirmed as lawful are still returned to their source, because AML rules require the return of clean money even when we terminate the relationship.
How Long We Keep Your Documents
Our licence obliges us to retain identity and transaction records for at least five years after your account closes. We hold them for exactly that purpose and no longer than the rules require, then delete them from active storage. Retention lets us answer regulator and law-enforcement requests that can arrive years after the fact, which is a standard condition of operating under a Curaçao licence rather than a choice we make about you.
While the records exist, access is limited to compliance personnel, every access is logged, and you may request confirmation of what we hold about you at any time by writing to [email protected].
Frequently Asked Questions
Can I withdraw before completing KYC?
No. Verification is required before your first withdrawal. Submit documents when you register and the 48-hour review will be done well before your first cash-out request.
Do you verify every player or only big winners?
Every player passes sanctions and PEP screening at registration, and full document verification before the first withdrawal regardless of the amount. Larger withdrawals can trigger extra source-of-funds checks.
Why must my withdrawal use my deposit method?
Our AML rules require funds to return to their source. This stops our platform being used to move money between unrelated accounts.
Is my passport safe with you?
Documents are encrypted in transit and at rest, stored on access-controlled servers, visible only to compliance staff, and every access is logged.
What happens if I ignore a document request?
After 30 days we suspend the account. Pending withdrawals are held, not cancelled, and any lawful funds are returned once verification is completed.